Optimization techniques at managing faxes for small and medium business

This post is related to our product, Fax@Mail 10 that is in its beta version. Our main concern in updating this software was to succeed in buidling a real valuable tool to optimize the fax receiving flow for small and medium business.

Small and medium business from health, legal, financial services, logistics or transportation receive a big number of faxes everyday. As with all SMBs, any of these received faxes can be crucial for their business.

Normally there is one allocated person/ employee in charge or receiving, registering, storing and assuring a back-up for the received faxes. In case these faxes are received via a regular fax machine, there are a couple of problems that this person might encounter:


  • the fax machine is down and no fax is being received for the next couple of hours
  • Received documents have to be tagged, stored and a back-up for these documents has to be assured. While this is a  time consuming task in case the faxes are received on paper and need to be stored in paper based format, it can be totally inefficient if these faxes are to be stored in an electronic environment (for different purposes: collaboration, back-up etc)
    While the receiving-tagging-storing-backup process is usually time consuming, the allocated time and costs can be drastically reduced together with improving security and backup flaws that normal fax machines trigger.

In short fax at Mail 10 optimizes this process and brings some great new features suggested by our customers: running as a service, multiple ISDN channels, better document tagging and indexing, auto-back-up.

The complete list with these features is:

          o   Runs as service

          o   Supports multiple ISDN channels

          o   Supports document indexing tags

          o   Makes SMTP delivery without SMTP server (direct MX sending) possible

          o   Offers Intuitive configuration/ administration UI with high usability improvements

          o   Offers support  for Windows 7 , Windows 2008 R2, virtual environments - FoIP

          o   Supports significant performance improvements by graphic conversion

          o   TIFF document Tagging for indexing

          o   Offers support for MS Access 2010 x64

          o   Offers advanced connections management & notification (ex. send alerts when isdn /analog line is down)

So which of these do you think is the most important new feature?

We are also giving away free updates for the product. Check out the product page for further details.

You can also read a detailed whitepaper regarding optimization and fax receiving.


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